Frequently Asked Questions

How much does it cost?

Click Pricing for complete details. The price for EZCare Online is only 1/2 the equation, there are cost savings and other advantages associated with a web-based system. Read this short summary on the advantages of web based software vs. installed and see why current users will never go back.

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Why are some communications directed to Jack Rabbit Technologies and others to SofterWare, Inc.?

The EZCare Online product has been developed through a partnership between SofterWare, Inc. and Jack Rabbit Technologies. For more information on the partnership, click on the About tab.

SofterWare, Inc. has been serving the childcare market for over 25 years and is the maker of EZ-CARE2 Childcare Management Software. Since 1986, Jackrabbit Technologies has been a leading developer of web-based class management software for the youth activity market. For more information on the partnership, click on the About tab.

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What if there is no high-speed Internet access available at my facility?

You still have several options. HughesNet offers high speed Internet service via a satellite dish. Also, NetZero and Netscape offer near high-speed connections over a regular dial-up phone line. Visit their web sites for details.

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What if my Internet connection goes down?

The system can be used with a dial-up Internet connection (it just runs more slowly). Therefore, some of our clients use a near high-speed, dial-up connection such as NetZero or Netscape as an inexpensive backup. Also, if you use a Blackberry, iPhone or PDA, you can tether your computer to your phone and access the Internet at a near high-speed connection rate.

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How long does it take to implement the system?

After you fill out the Buy Now form, we can have your system User ID ready in one business hour. We also have a great User Guide. It includes a chapter on a proven methodology for implementing this system in a matter of one to two weeks. You can also use our powerful Import Data feature to import - family, student, class and enrollment information (not financial) from a simple spreadsheet in a matter of minutes.

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What is the advantage of subscribing versus licensing of software?

Subscription or "hosted" applications save time and money. With a hosted application, you avoid the costs and overhead of testing, installing, and maintaining an application on your own servers. The monthly rental fee covers the use of hardware, software, databases and general system administration. You may want to read our white paper on the advantages of web based software vs. installed.

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What has been done to ensure a highly available system?

Our systems have no single point of failure, meaning every component has a backup that can be used in case of some type of failure. Most of these components are actually set up in such a way that the system will fail-over without causing any down time.

Our servers are located with Peak 10, a Tier One state of the art computer facility built specifically for supporting Internet servers and providing high availability to the Internet. The data center is engineered with multiple levels of security; uninterruptible power supplies (UPS), redundant HVAC systems, and fire suppression, as well as 24 X 7 monitoring and management. It is our belief that our systems will have a higher uptime than your own computer systems.

Security Measures

• Biometric (fingerprint access) scanning technology verifies identity for authorized access into the facility.
• Proximity card access with PIN, in addition to biometric clearance, is required to enter/exit the facility.
• No open cabinets. All cabinets are steel mesh and fitted with combination locks. As a result, no keys can be lost or duplicated.
• Video surveillance cameras are hidden throughout the facility, monitored by a 24x7 Solution Support Center (SSC); it tracks and records access throughout the facility.
• Strategically placed motion/vibration detection devices alert Peak 10 SSC personnel of any forced entry.
• Redundant, uninterruptible power system and diesel powered back-up generator.
• Regular testing and maintenance of back-up systems and procedures.

These are some of the reasons why we believe your data is safer with us than in a less secure environment like a gym, studio or school.

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I am concerned about my data being out on the Internet, how secure is my data?

If you have access to the Internet from the computer that currently stores your information, your data is already on the Internet and is vulnerable.

Here’s an analogy we like to use. You don’t keep your life savings stashed in a drawer at home. You secure it in a place that’s built to protect money. In much the same way, we feel strongly that your data is better protected by us.

Our servers are in a secure facility behind state of the art firewalls, monitored 7 x 24 x 365. Access is authorized using biometric technology. In fact, our servers reside in the same location that hosts confidential data from some of the largest banks in the United States.

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What if I want to terminate my relationship with EZCare Online: how do I get my data?

You can terminate your relationship with EZCare Online at anytime and download your information to Excel.