Attention: Jackrabbit Care Clients and trial users – To login to your system, click on the Client Login tab above.

Contact EZCare Online

Sales

All sales related questions are directed to SofterWare, Inc, while technical support and billing questions are emailed to Jackrabbit Technologies. The reason; EZCare Online is the product of a partnership between these two organizations.

SofterWare, Inc. is the maker of EZ-CARE2, a top-selling childcare management software product, while Jackrabbit Technologies is a leading developer of web-based class management software for the youth activity market.

You can read more about this partnership by clicking on the About tab.

Email: sales@softerware.com
Phone: 800-220-4111
FAX: 215-628-0585

Billing Questions

Email: ezcarebilling@jackrabbittech.com

Already a client? View your billing account here.


Support

Mon - Fri, 8am - 5pm, Eastern time (Federal Holidays Excluded)
Email: support@jackrabbittech.com


Headquarters

Phone: 215-628-0400
Mailing Address:
132 Welsh Road • Suite 140 • Horsham, PA 19044-2217


Employment

www.softerware.com/asp/employ.asp

We offer outbound phone support, but ask you to please follow the steps below:

  1. Watch a video on the topic you need help. Click here to go to our video library.
  2. If you are still unsure, please check the User Guide.
  3. If you are still unable to resolve your question, use the Support Button in the software to email us the issue.
  4. If we are unable to resolve the issue via email, we will schedule a time to call.

Remember! To help expedite the support process, please use the Support Button within your database. This automatically logs your question into our support system and routes your email to the support team. The team will respond within 2 business hours.

You may also submit your question or request by using the following form.

*Required
Try Free for 30 Days

EZCare Online is very forgiving software. I don't think you could mess it up if you tried. We're all more confident in answering questions because we feel secure with the accuracy of our information. We know that EZCare Online pays attention to our needs because the entire solution is set up in a way that makes sense for our business.

Our recent transition to EZCare Online has been a smooth one. We absolutely love having an online system to manage our preschool. The additional enhancements and features, specific to our market, make the day-to-day operation of our school easier and more efficient. And we love that we have a voice. Our suggestions for new features are greeted with enthusiasm by the EZCare team. They eagerly do everything they can to add those enhancements to the system for all their clients to have.

EZCare Online has given our site leaders and their support staff flexibility and time to be creative with their class activities. As we first began to use the system, we realized a tremendous amount of value. We continue to discover new benefits as we become more proficient with it.

The EZCare Online support team has been incredible. We couldn't ask for a more responsive and knowledgeable team. When we've had special needs, they have stepped up to help us tweak and customize our system to meet our needs in the best possible way.

In reviewing class management programs, we focused on three key objectives: ease of use, features and company integrity. EZCare Online has an easy-to-use technology solution that can satisfy the wide range of technology skills in a diverse franchise system. Their web-based program has 95% of the features we were seeking. In addition, the management of EZCare Online is committed to providing top-quality customer service and honest, integrity-driven interactions. We did not find another company that inspired this level of confidence.